Members, roles and permissions

Approve and manage members, what each role can do, and why Reject is stronger than it looks.

AG
Written By Alexis GingrasLast updated 5 days ago

From your organization, choose Manage Members.

Approve requests, manage members, and unblock users.

Members are grouped into tabs: All Members, Owners, Moderators, Members, Pending Requests and Blocked.

The roles

Organization

Role

What they can do

Owner

Full control, including managing other owners and the organization's payment details

Moderator

Manage members and rings, day to day

Member

Take part

Ring

Role

What they can do

Ring Organizer

Runs the ring — events, members, settings

Co-Organizer

Shares the running of it

Member

Takes part

Roles don't flow downward. Being an organization Owner doesn't make you the organizer of every ring, and running a ring gives you no authority over the organization. Give people the role that matches the job they're actually doing.

Approving people

Pending Requests shows everyone waiting, with Requested [date] so you can see who's been waiting longest.

Approve lets them in.

Reject does more than decline

This is the one to read before you click it:

Reject request? This will block the user from joining the organization. You can unblock them later.

Reject blocks the person. It isn't a polite "not this time" — they can't request again, and they land in your Blocked tab until someone unblocks them.

That's the right tool for someone you don't want near your community. It's the wrong tool for a request that's merely premature, or someone who picked the wrong ring, or a duplicate request.

For those, leave it pending and send them a message, or approve them and sort it out afterwards. Blocking someone by accident is a bad first impression and they get no explanation.

Unblock reverses it:

This will allow the user to request to join the organization again.

Removing a member

This will remove [name] from the organization. They will need to rejoin.

Removing isn't blocking — they can come back. Use Block for someone who shouldn't.

Removal doesn't erase what they've done. Comments, photos and past attendance stay where they are.

Changing someone's role

Change to [role] in the member's menu. Promoting to Owner asks you to confirm, because it hands over real power:

This gives [name] full control of the organization.

Promote a second Owner early. A single owner is a single point of failure: if they lose their account or step away, nobody can manage the organization, change payment details, or promote anyone — and there's no way around it from inside the product.

One Owner also can't leave: "You cannot leave as the sole owner. Transfer ownership first."

Members on ring pages

Rings have their own member list with Active Members and Pending Requests, and the same approve, reject, remove and role actions scoped to that ring.

Ring organizers manage their own membership. You don't have to route everything through an organization Moderator — which is the point of the structure.

Who can see your member list

Public member list in organization settings. On, anyone can see who's a member; off, only members can. Non-members then see "Members of this organization are private."

Worth turning off for a support group, a recovery community, or anything where belonging is itself sensitive.

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